Last Updated: May 1, 2026

Frontline Health & Wellness Center (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.frontlinehwc.com and use our telemedicine services.

1. Information We Collect

Personal Information: Name, email address, phone number, date of birth, payment details, and any health-related information you provide.

Non-Personal Information: IP address, browser type, and usage data collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide telemedicine services.
• Process payments and manage your account.
• Improve our website and services.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Frontline Health & Wellness Center providers involved in your care.
• Service providers who assist us in delivering services (e.g., payment processors).
• Legal or regulatory authorities, as required by law.
• Analytics and advertising partners: We work with third-party analytics services and their affiliated advertising networks to understand website usage and improve our services. These partners may use cookies and similar tracking technologies to collect information about your browsing activities across different websites for analytics and targeted advertising purposes. This includes data brokers and programmatic advertising networks that may further share data with their partners.

4. Data Security

We implement industry-standard measures to protect your information from unauthorized access, loss, or misuse. Despite these measures, no security system is foolproof.

5. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixels, and similar technologies to enhance your experience and analyze website usage. Some of these technologies may track your activity across multiple websites for advertising purposes. Third-party cookies on our site may be controlled by analytics providers and their advertising network partners. You can manage cookie preferences through your browser settings or opt out of targeted advertising at www.aboutads.info/choices.

6. Opt-Out Rights

You have the right to opt out of certain uses of your information. To exercise this right, please contact us at support@frontlinehwc.com.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or delete your information. Contact us to exercise these rights.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

SMS/Text Message Disclaimer

By providing your phone number and opting into SMS communications, you consent to receive automated and non-automated text messages. You also agree to receive communications by text message about inquiry, upcoming appointments, prescription reorders, and follow-ups from Frontline Health & Wellness Center LLC. You may opt out by replying STOP or reply HELP for more information. Message frequency varies. Message and data rates may apply.

Consent Not Required for Purchase:

Your consent to receive marketing or automated messages is not a condition of purchase.

Message and Data Rates May Apply:

Standard message and data rates may apply based on your wireless carrier’s plan. We are not responsible for any charges incurred.

Opt-Out Instructions:

You may opt out of receiving text messages at any time by replying “STOP” to any message. Once you opt out, you will no longer receive SMS messages from us. A confirmation message will be sent to verify your unsubscribe request. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Help & Support:

For assistance, reply “HELP” to any message or contact us at support@frontlinehwc.com.

No Guarantee of Delivery:

Message delivery is subject to your mobile carrier’s network availability. We are not liable for delayed or undelivered messages.

Data Privacy & Security:

At Frontline Health & Wellness Center, we are committed to protecting your privacy and securing your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This policy outlines how we use SMS for communication and the safeguards in place to protect your Protected Health Information. We value your privacy and will not share or sell your mobile number to third parties for their marketing purposes. However, we may share your number with service providers who assist in delivering our SMS communications.